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    Quick Info

    Product icon
    Product
    DevOps Deploy (HCL Launch)
    Plugin type icon
    Type
    plugin
    Compatibility icon
    Compatibility
    HCL Launch version 7.0 or later
    created by icon
    Created by
    HCL Software
    Website icon
    Website
    BMC Remedy
    Published Date
    March 12th, 2021
    Last Updated
    May 17th, 2023

    Description

    The plug-in depends on the arapi.jar file that is installed with BMC Remedy Action Request System and the path to that file must be specified as a step property. Run the plugin on the same system that BMC Remedy Action Request System is installed.

    Quick Info

    Product icon
    Product
    DevOps Deploy (HCL Launch)
    Plugin type icon
    Type
    plugin
    Compatibility icon
    Compatibility
    HCL Launch version 7.0 or later
    created by icon
    Created by
    HCL Software
    Website icon
    Website
    BMC Remedy
    Published Date
    March 12th, 2021
    Last Updated
    May 17th, 2023

    launch-remedy-5.868939.zip

    Uploaded: 16-Mar-2021 13:58

    Download Icon DOWNLOAD

    Overview

    The BMC Remedy Action Request System plugin includes steps to create, update, and check entries in a BMC Remedy Action Request System.

    Compatibility

    This plugin works with BMC Remedy Action Request System Version 7.1 and later.

    This plugin requires HCL Launch version 7.0 or later.

    This plugin supports agents on all operating systems supported by the HCL Launch agent, except for z/OS.

    Installation

    See Installing plugins in HCL Launch for installing and removing plugins.

    History

    The following table describes the changes made in each plugin version.

    Plugin history details
    Version Description
    5.868939 Minor enhancements

    Usage

    To use the BMC Remedy Action Request System plugin, include steps from the step palette into your process. The plugin depends on the arapi.jar file that is installed with BMC Remedy Action Request System. The path to the arapi.jar file must be specified as a step property. Install and run this plugin on the same computer where BMC Remedy Action Request System is installed.

    Step palette

    To access this plug-in in the palette, click ITSM Process > BMCRemedy.

    Steps

    The following process steps are available in the BMC Remedy Action Request System plugin.

    Check Entry

    Check an entry in a form in BMC Remedy.

    Input properties for the Check Entry step
    Name Type Description Required
    Entry ID String The ID of the entry to be updated. Yes
    Field Values String The values to check on the entry. New-line separated list in the format name->value. Yes
    Folder containing AR API Jars String The Full path to the folder containing arapi.jar and related jars. e.g. C:\Program
    Files\BMC Software\ARSystem\Arserver\api\lib\     		Yes
    Form Name String The name of the BMC Remedy form to create the entry in. Yes
    Password Password The password of the user to authenticate in BMC Remedy. Yes
    Port String The port that BMC ARSystem listens on Yes
    Server Host String The server that BMC ARSystem resides on Yes
    User String The user to authenticate in BMC Remedy. Yes

    Create Entry

    Create an entry in a form in BMC Remedy.

    Input properties for the Create Entry step
    Name Type Description Required
    Field Values String The values to set on the entry. New-line separated list in the format name->value. Yes
    Folder containing AR API Jars String The full path to the folder containing arapi.jar and related jars. e.g. C:\Program
    Files\BMC Software\ARSystem\Arserver\api\lib\     		Yes
    Form Name String The name of the BMC Remedy form to create the entry in. Yes
    Password Password The password of the user to authenticate in BMC Remedy. Yes
    Port String The port that BMC ARSystem listens on Yes
    Server Host String The server that BMC ARSystem resides on Yes
    User String The user to authenticate in BMC Remedy. Yes

    Import Definitions

    Import the definitions from a file to the server. Objects already defined will be replaced. Administrator privleges on the server are required for this command.

    Input properties for the Import Definitions step
    Name Type Description Required
    File Path String The Full path to the definition file you want to import. Yes
    Folder containing AR API Jars String The Full path to the folder containing arapi.jar and related jars. e.g. C:\Program
    Files\BMC Software\ARSystem\Arserver\api\lib\     		Yes
    Password Password The password of the user to authenticate in BMC Remedy. Yes
    Port String The port that BMC ARSystem listens on Yes
    Server Host String The server that BMC ARSystem resides on Yes
    User String The user to authenticate in BMC Remedy. Yes

    Update Entry

    Update an entry in a form in BMC Remedy.

    Input properties for the Update Entry step
    Name Type Description Required
    Entry ID String The ID of the entry to be updated. Yes
    Field Values String The values to set on the entry. New-line separated list in the format name->value. Yes
    Folder containing AR API Jars String The full path to the folder containing arapi.jar and related jars. e.g. C:\Program
    Files\BMC Software\ARSystem\Arserver\api\lib\     		Yes
    Form Name String The name of the BMC Remedy form to create the entry in. Yes
    Password Password The password of the user to authenticate in BMC Remedy. Yes
    Port String The port that BMC ARSystem listens on Yes
    Server Host String The server that BMC ARSystem resides on Yes
    User String The user to authenticate in BMC Remedy. Yes