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    Quick Info

    Product icon
    Product
    Plugin type icon
    Type
    plugin
    Compatibility icon
    Compatibility
    HCL Compass; IBM ClearQuest
    created by icon
    Created by
    HCL Software
    Website icon
    Website
    ITSM schema
    Published Date
    September 29th, 2023
    Last Updated
    September 29th, 2023

    Description

    The IT Service Management (ITSM) schema is how IT teams manage end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.

    Quick Info

    Product icon
    Product
    Plugin type icon
    Type
    plugin
    Compatibility icon
    Compatibility
    HCL Compass; IBM ClearQuest
    created by icon
    Created by
    HCL Software
    Website icon
    Website
    ITSM schema
    Published Date
    September 29th, 2023
    Last Updated
    September 29th, 2023

    Overview

    The IT Service Management Schema includes the following features:

    • Application Items
    • Boards
    • Charts

    The ITSM schema includes the following 5 flows:

    • Change
    • Problem
    • Incident
    • Service Request
    • Asset

    Steps

    On Windows:

    1. Create a repository and application.
      1. Create a repository based on a blank schema using the Maintenance Tool by clicking Select Schema Repository from within the Maintenance Tool.
      2. Click New and provide a name for the schema.
      3. Select a Database Vendor and then click Next.
      4. On the Data Code Page screen, select Next.
      5. Uncheck Create Sample DB.
      6. Select any schema to use and provide a database name. The default value is SAMPL.
      7. Click Next.
      8. Specify DB Vendor for user database.
      9. Click Finish.
    2. Import the ITSM Schema.
      1. Import the schema text file to the newly created repository using the following command.
      2. Launch the command prompt with administrative privileges.
      3. Download the schema and copy to the Compass or ClearQuest installation directory.
      4. Run the following command: 
        cqload importschema [-dbset dbset ] -installpackages loginID password itsm.schema
    3. Create an application from the ITSM Schema.
      1. Launch the Eclipse Designer or the Native designer.
      2. Select the Repository that you created in step 1. Right click and then select Connect.
      3. Login to the repository with the user name and password. By default, the user name is admin and the password is left blank.
      4. Under the Root View menu, select Compass Database Administration.
      5. The view appears in one of the tiles within the Eclipse designer.
      6. Right click the view and select Create Database.
      7. Specify the logical name of the database. For example, you may use TEST or SAMPL.
      8. Select the database (Production) vendor and leave the other defaults in place and select Next.
      9. Specify the DB properties required and select Next.
      10. Leave the default values in place and select Next.
      11. In the Initial Schema Revision Screen, select Requirements and the latest version, and then select Finish.
    4. Accessing the Application
      1. Go to the Compass or ClearQuest host URL.
      2. Select the application that you created and log in.

    Usage

    Settings