Description

The plug-in depends on the arapi.jar file that is installed with BMC Remedy Action Request System and the path to that file must be specified as a step property. Run the plugin on the same system that BMC Remedy Action Request System is installed.

Quick Info

Product
HCL Launch
Type
plugin
Compatibility
HCL Launch version 7.0 or later
Created by
HCL Software
Website
Version Name Action

5.868939

launch-remedy-5.868939.zip

launch-remedy-5.868939.zip

5.868939


Overview

The BMC Remedy Action Request System plugin includes steps to create, update, and check entries in a BMC Remedy Action Request System.

Compatibility

This plugin works with BMC Remedy Action Request System Version 7.1 and later.

This plugin requires HCL Launch version 7.0 or later.

This plugin supports agents on all operating systems supported by the HCL Launch agent, except for z/OS.

Installation

See Installing plugins in HCL Launch for installing and removing plugins.

History

The following table describes the changes made in each plugin version.

Plugin history details
Version Description
5.868939 Minor enhancements

Usage

To use the BMC Remedy Action Request System plugin, include steps from the step palette into your process. The plugin depends on the arapi.jar file that is installed with BMC Remedy Action Request System. The path to the arapi.jar file must be specified as a step property. Install and run this plugin on the same computer where BMC Remedy Action Request System is installed.

Step palette

To access this plug-in in the palette, click ITSM Process > BMCRemedy.

Steps

The following process steps are available in the BMC Remedy Action Request System plugin.

Check Entry

Check an entry in a form in BMC Remedy.

Input properties for the Check Entry step
Name Type Description Required
Entry ID String The ID of the entry to be updated. Yes
Field Values String The values to check on the entry. New-line separated list in the format name->value. Yes
Folder containing AR API Jars String The Full path to the folder containing arapi.jar and related jars. e.g. C:\Program
Files\BMC Software\ARSystem\Arserver\api\lib\
Yes
Form Name String The name of the BMC Remedy form to create the entry in. Yes
Password Password The password of the user to authenticate in BMC Remedy. Yes
Port String The port that BMC ARSystem listens on Yes
Server Host String The server that BMC ARSystem resides on Yes
User String The user to authenticate in BMC Remedy. Yes

Create Entry

Create an entry in a form in BMC Remedy.

Input properties for the Create Entry step
Name Type Description Required
Field Values String The values to set on the entry. New-line separated list in the format name->value. Yes
Folder containing AR API Jars String The full path to the folder containing arapi.jar and related jars. e.g. C:\Program
Files\BMC Software\ARSystem\Arserver\api\lib\
Yes
Form Name String The name of the BMC Remedy form to create the entry in. Yes
Password Password The password of the user to authenticate in BMC Remedy. Yes
Port String The port that BMC ARSystem listens on Yes
Server Host String The server that BMC ARSystem resides on Yes
User String The user to authenticate in BMC Remedy. Yes

Import Definitions

Import the definitions from a file to the server. Objects already defined will be replaced. Administrator privleges on the server are required for this command.

Input properties for the Import Definitions step
Name Type Description Required
File Path String The Full path to the definition file you want to import. Yes
Folder containing AR API Jars String The Full path to the folder containing arapi.jar and related jars. e.g. C:\Program
Files\BMC Software\ARSystem\Arserver\api\lib\
Yes
Password Password The password of the user to authenticate in BMC Remedy. Yes
Port String The port that BMC ARSystem listens on Yes
Server Host String The server that BMC ARSystem resides on Yes
User String The user to authenticate in BMC Remedy. Yes

Update Entry

Update an entry in a form in BMC Remedy.

Input properties for the Update Entry step
Name Type Description Required
Entry ID String The ID of the entry to be updated. Yes
Field Values String The values to set on the entry. New-line separated list in the format name->value. Yes
Folder containing AR API Jars String The full path to the folder containing arapi.jar and related jars. e.g. C:\Program
Files\BMC Software\ARSystem\Arserver\api\lib\
Yes
Form Name String The name of the BMC Remedy form to create the entry in. Yes
Password Password The password of the user to authenticate in BMC Remedy. Yes
Port String The port that BMC ARSystem listens on Yes
Server Host String The server that BMC ARSystem resides on Yes
User String The user to authenticate in BMC Remedy. Yes